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Shipping costs

All our orders are shipped via PostNL. Once the package has been shipped, you will automatically receive an email with the track & trace code of the package. This makes it easy to track your order! We charge the following rates for sending our order:

  • Shipments within the Netherlands: The costs for shipping and packaging are € 5.95 within the Netherlands. Within the Netherlands, no shipping costs are charged for orders above € 75.
  • Shipments Germany & Belgium: The shipping costs to Belgium and Germany are € 9.50; free shipping above € 125.
  • Shipments Europe: A fixed rate of € 12.50 applies for other countries in Europe.
  • Shipments World: A fixed rate of € 25.00 applies to other countries outside Europe

Returns

We hope, of course, that everything is to your liking. If we have made a mistake or something is damaged, please contact us first at [email protected] or +31 (0) 487-561918. You have 14 calendar days to return your item. The method of return is shown below:

  1. Log in to your customer account, or create it on our website (bottom). Do this with the email address with which your order was also placed.
  2. Then go to "my orders" and click "view" behind the invoice from which you want to return goods.
  3. Press "Return items" at the bottom of the invoice and fill in all the information requested, then press "Send".
  4. Pack the goods carefully (shipping risk is for the buyer) in their ORIGINAL packaging. Then send it back to: De Tingieterij - Attn. Returns - Greffelingsestraat 25 - 6626 AP Alphen a / d Maas - Holland. Note: You must frank the package sufficiently.
  5. Once the package has been returned, we will process your return and you will be notified of the return status and we will send a credit note.