Shipping & Returns
All our orders are shipped via PostNL. Once the package has been shipped, you will automatically receive an email with the track & trace code of the package. This makes it easy to track your order! We charge the following rates for sending our order:
- Shipments within the Netherlands: The costs for shipping and packaging are € 5.95 within the Netherlands. Within the Netherlands, no shipping costs are charged for orders above € 75.
- Shipments Germany & Belgium: The shipping costs to Belgium and Germany are € 9.50; free shipping above € 125.
- Shipments Europe: A fixed rate of € 12.50 applies for other countries in Europe.
- Shipments World: A fixed rate of € 25.00 applies to other countries outside Europe
We hope, of course, that everything is to your liking. If we have made a mistake or something is damaged, please contact us first at [email protected] or +31 (0) 487-561918. You have 14 calendar days to return your item. The method of return is shown below:
- Log in to your customer account, or create it on our website (bottom). Do this with the email address with which your order was also placed.
- Then go to "my orders" and click "view" behind the invoice from which you want to return goods.
- Press "Return items" at the bottom of the invoice and fill in all the information requested, then press "Send".
- Pack the goods carefully (shipping risk is for the buyer) in their ORIGINAL packaging. Then send it back to: De Tingieterij - Attn. Returns - Greffelingsestraat 25 - 6626 AP Alphen a / d Maas - Holland. Note: You must frank the package sufficiently.
- Once the package has been returned, we will process your return and you will be notified of the return status and we will send a credit note.